Website terms and conditions

These terms apply when you visit or use this website. By continuing to use the website, you agree to these terms. If you do not agree, please stop using the website.

These terms apply only to this catalogue and support website. A purchase made through an official store or another retailer is governed by the terms presented by the seller at the point of sale.

Our Privacy Notice explains how we use personal information collected through this website.

This website is operated by:

You can contact us at support@kitchentago.com.

This website provides information about Kitchen Tago appliances and related support services. It does not accept payment or form a contract for the sale of an appliance. Product pages, catalogue requests and availability enquiries are invitations to obtain more information, not offers capable of acceptance.

Submitting a request does not reserve stock, guarantee availability or require either you or us to enter into a purchase contract.

We take reasonable care to keep product descriptions, images, dimensions, energy information, features and downloads accurate. Products and specifications may nevertheless change, and colours can vary between screens and physical finishes.

Before purchasing or installing an appliance, check the current information supplied by the seller and the product documentation. Measurements should be checked against the intended space, access route, ventilation requirements and service connections.

Appliances must be installed, operated and maintained in accordance with their instructions. Where the instructions or applicable rules require it, use a suitably qualified installer or engineer.

You must provide accurate, current information when requesting a digital or printed catalogue. Printed catalogues are currently available only where the request form permits delivery, and delivery times are estimates rather than guarantees.

We may decline duplicate, incomplete, fraudulent or abusive requests, or contact you where information is needed to fulfil the request. A catalogue may be updated or withdrawn without notice.

Warranty registration helps us identify your appliance and purchase if support is needed. A submission receipt confirms only that we received the information. It does not by itself confirm eligibility, validate a claim, extend a warranty or replace any separate warranty conditions supplied with the appliance.

You may be asked for proof of purchase, the appliance serial number and other reasonable evidence when a claim is assessed. Any voluntary manufacturer warranty is additional to, and does not affect, rights you may have against the seller under the Consumer Rights Act 2015 or other applicable consumer law.

Support guidance is general. Stop using an appliance and follow the product safety instructions if you suspect an electrical, gas, fire or other safety issue.

Links marked as an official store or retailer take you to another sales website. Prices, stock, delivery, payment, cancellation, returns and sales warranties are governed by the seller's terms and the information shown before you place an order.

Where Kitchen Tago Ltd is the seller, the sales terms displayed at checkout apply in addition to your statutory rights. Where an independent retailer is the seller, your purchase contract is with that retailer. Nothing in these website terms limits mandatory rights under consumer law.

You must not:

• use the website unlawfully, fraudulently or in a way that infringes another person's rights;
• introduce malware, attempt unauthorised access, probe security or interfere with the website;
• scrape, copy or extract substantial parts of the website except where law permits it;
• submit false warranty, catalogue or contact information; or
• use automated systems in a way that places an unreasonable load on the service.

We may restrict access where reasonably necessary to protect users, our systems or our legal rights.

Unless stated otherwise, the website and its text, branding, photographs, graphics, downloads and software are owned by or licensed to Kitchen Tago Ltd and are protected by intellectual property law.

You may view, download and print reasonable extracts for personal, non-commercial use. You must not remove notices, alter materials, republish them or use them commercially without prior written permission, except where applicable law expressly allows it.

Links to stores, retailers, manuals or other third-party services are provided for convenience. We do not control independent websites and are not responsible for their content, availability, security or privacy practices. A link does not imply endorsement unless we expressly say so.

We aim to keep the website available and secure, but access may be interrupted for maintenance, updates or matters beyond our reasonable control. We may change, suspend or withdraw any part of the website.

We take reasonable security measures but cannot guarantee that the website will always be free from bugs or malicious code. You are responsible for using suitable device, browser and security protections.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of rights that cannot lawfully be excluded, or any other liability that cannot be limited under law.

If you are a consumer, we are responsible for loss or damage that is a foreseeable result of our breach of these terms or failure to use reasonable care and skill. We are not responsible for loss that was not foreseeable, for business losses arising from consumer use, or for a retailer's independent acts.

If you use the website for business purposes, to the fullest extent permitted by law we exclude liability for loss of profit, revenue, business, anticipated savings, data, goodwill or indirect or consequential loss arising from use of this free informational website.

We may update these terms to reflect changes to the website, our services or applicable law. The date at the top shows when they were last revised. Material changes apply from publication and do not retrospectively remove rights that have already arisen.

These terms are governed by the law of England and Wales. If you are a consumer resident elsewhere in the United Kingdom, you retain any mandatory protections of your home jurisdiction and may bring proceedings in the courts available to you under applicable law. Business users submit to the exclusive jurisdiction of the courts of England and Wales.

Please contact us first so we have a reasonable opportunity to resolve any complaint.

Questions about these terms can be sent to support@kitchentago.com or by post to Kitchen Tago Ltd, Unit 1 Monmore Business Park, Dixon Street, Wolverhampton, England, WV2 2BT.